Microsoft Off Campus Drive Support Engineer in Bangalore
Job Posted Date: 2021-12-29 |
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Educational Qualification: BE/B.Tech/ME/MTech – CSE, IT, ECE 70% or 7.5 GPA and above throughout without any running backlogs 2020/2021 graduates Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian Cloud Technologies: Microsoft Azure, Amazon web services, iCloud Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5 Developer Tools such as Visual Studio, Unity, Eclipse Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. You should carry a copy of the Latest Resume. Aadhar Card (original and photocopy) with three passport size photographs are must. You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport. Note: Submit Your Resume |
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