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Description:
KPIT Cummins GBS Pvt. Ltd.
KPIT Cummins GBS is a leader in India in rendering Enterprise Software Support Services to World Leaders in Middleware. This calls for providing real Engineering Services to Global Customers, assisting them in resolving technical issues across firmware, middleware and application software.
At KPIT, your career is always on the move. We offer you a dynamic team environment that is fulfilling, both professionally and personally. So you dont just get opportunities to work on diverse platforms and practices spread across multiple geographies, but can also balance your work and family commitments successfully.
Fresher Walk In at KPIT Cummins - 10 July 2010 - Technical Support
Job Tasks -
- Confer with customers by email/chat or by phone to provide information about the product, to trouble shoot problems that customer might have.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate actions were made to resolve customers' issues.
- Resolve complaints by performing activities such as troubleshooting and providing relevant information on time.
- Obtain and examine all relevant information to assess severity of the issue and to determine possible causes.
Soft Skills we are looking -
Customer Management Skills
Active Listening
Reading Comprehension
Time Management
Active Learning
Critical Thinking
Technical Skills we are looking -
Knowledge of Operating System
Should be able to troubleshoot issues on this platform and should be internet savvy
Good Knowledge of Internet (Modems, Routers, ISPs, Ping, File Types, etc.)
Both graduates & undergraduates can apply for this position
Communication Skills we are looking -
Candidates with exceptionally excellent English communication skills (Written & Verbal) only are eligible here.
Candidates meeting this criterion can attend the interview session, details as follows –
Date – 10h July 2010, Saturday, Entrance Time – 10.00 am to 1.00 pm IST (entry only through Gate No. 4)
Venue –
KPIT Cummins, Plot No. 35 & 36,
Phase – 1, Rajiv Gandhi Infotech Park,
Hinjewadi, Pune – 57
Note:
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